Shipping policy
Orders within Australia
-
Free standard shipping on orders over $200
- For delivery times within Australia, please allow 2-6 business days
- Express Shipping available at checkout
- Orders will be dispatched within 2 business days
International Shipments
- International Shipping Fee are calculated at checkout based on the destination country
All international orders are shipped on a premium service and can be tracked from point-to-point location. Please note that international customers are liable for all import duties and customs that will be charged by your country. Payment will be necessary to release your order from customs before delivery.
Delivery Times:
- New Zealand: 4-11 business days
- Canada 10-24 business days
- Europe 5-19 business days
- Rest of the World 10-30 business days
Change of address:
- Fiamma Studio cannot be held accountable for an incorrect address being entered on your order.
- In the event of noticing a discrepancy after your order is finalized, please contact us immediately at contact@fiamma.au. Dispatch of orders may be delayed when address amendments are requested.
- Please note there may be circumstances where we are unable to correct or amend your address.
Lost or damaged shipments:
- Fiamma Studio is not responsible for lost or damaged shipments. However, we will do our best to assist you in recovering your package or obtaining a replacement.
- If your package is lost or damaged, please contact us immediately at contact@fiamma.au and we will work with you to resolve the issue.
Returns and exchanges:
- Please see our Returns & Refunds Policy for information on how to return or exchange a product.
Thank you for shopping with Fiamma Studio. Please be aware that the delivery times listed above are an estimate only. By accepting our terms and conditions upon placing your order you agree that Fiamma Studio is not liable for any delay in delivery.
If you have any questions about our Shipping Policy, please don't hesitate to contact us at info@fiamma.au